Shipping policy

Shipping Policy

1. Order Processing

Moontales products are personalized and made with care after your order is placed.

Processing time may vary depending on the product and customization details.

Estimated processing time: 1-3 business days.

2. Shipping Time

After your order is dispatched, delivery time depends on your location and the shipping partner.

Estimated delivery time:
- India: 3-7 business days
- International: 10-20 business days, if available

3. Order Tracking

Once your order is shipped, you will receive a tracking link by email, SMS, or WhatsApp.

You can use this link to track your order status.

4. Customization Details

Please make sure your date, engraving, initials, gift message, and address are correct before placing the order.

Delays may happen if the provided details are incomplete or incorrect.

5. Delivery Delays

Delivery may be delayed due to:
- High order volume
- Public holidays
- Weather conditions
- Courier delays
- Incorrect address or contact details

Moontales is not responsible for courier delays after the order has been dispatched, but we will help you track the shipment.

6. Damaged Package

If your package arrives damaged, please contact us within 48 hours of delivery.

Share your order number, uncut unboxing video of the package, and photos of the product.

7. Contact Us

For shipping-related help, contact us at:

9242245934