Moontales calculates the moon phase from the date you enter and shows the closest matching moon image for that night. The phase name and moon image are created from the selected date, so your keepsake is based on a real lunar moment.

The moon changes slightly every night. To make the preview feel more realistic, Moontales uses daily moon artwork instead of only eight basic phase images. Small differences may still appear between different moon calendars because they may use different time zones, sources, or exact phase boundaries.

You can enter any meaningful date: a birthday, anniversary, wedding day, first meeting, proposal date, remembrance date, or another personal moment. The selected date becomes the moon story behind your gift.

You can personalize your piece with the special date and moon phase. On selected products, you can also choose engraving for initials or a short date, depending on the product options shown on the product page.

Engraving is best for initials, a short name, or a date. Please keep it simple so it fits cleanly and looks elegant on the final piece. If a product has a character limit, follow the limit shown on the product page.

If the product page offers a free chain with engraving, it will be included only when you select the engraving option. If engraving is not selected, the free chain will not be added automatically.

Material details can vary by product, so please check the product page before placing your order. Each page should mention the finish, chain details, pendant details, and any included add-ons.

Keep your jewelry dry and away from perfume, lotion, sweat, and harsh chemicals. Store it in a soft pouch or jewelry box when not in use, and gently wipe it with a soft cloth after wearing.

We recommend removing your jewelry before showering, swimming, exercising, or sleeping. This helps protect the finish and keeps the piece looking beautiful for longer.

Yes. Moontales is designed as a gifting experience. The date, moon phase, optional engraving, and presentation are all meant to make the piece feel personal and meaningful.

Processing time depends on the product and personalization selected. Personalized and engraved pieces may take extra time because they are made for your chosen date. Please check the shipping policy or product page for the latest timeline.

Yes. Once your order is shipped, tracking details will be shared through the contact information used at checkout.

Because personalized orders may begin processing quickly, changes or cancellations may not always be possible. If you entered the wrong date, engraving, or contact details, message us as soon as possible.

Personalized items are made for a specific date or engraving, so they usually cannot be returned for a change of mind. If you receive a damaged, incorrect, or defective item, contact us with clear photos and your order details so we can help.

Yes, selected Moontales products can work beautifully for couple sets, family gifts, bridesmaid gifts, or bulk gifting. Contact us with the quantity and dates you need, and we can guide you.